The City of Yonkers

Yonkers has always been a special place for Empress. It  houses the company's corporate headquarters as well as provide the City's busy 911 ambulance contract. Since 1985, Empress has provided the City with unparalleled patient care services and a variety of community outreach programs.

Within the system, Empress answers over 16,000 911 calls for service each year. Nine-one-one calls are initially answered by the Yonkers Police Department with caller information forwarded to the Empress communications center. After dispatching the closest appropriate units, Empress dispatchers maintain contact with the caller and provide pre-arrival instructions which may include CPR, childbirth, and bleeding control.

In an effort to improve upon the company's exceptional response times, in 1994 Empress  adopted the nationally recognized System Status Management system. The system places ambulances in strategic areas throughout the City in response to demand analysis. The system allows Empress to anticipate high volume call times and regions, improving response times.

[TOWN OF YORKTOWN] [CITY OF YONKERS] [CITY OF MT. VERNON] [THE PELHAMS]